FAQ2018-11-21T23:35:59+00:00
The Ducks

Frequently Asked Questions

If you have any questions that we haven’t covered here, don’t hesitate to contact us

Breakfast, Lunch & Dinner = Casual dress
We dress neat and casual and would suggest you do the same however you can dress however you feel comfortable.

We cater for all kinds of dietary requirements. Talk to your wait staff when you arrive so they can go through the menu options and alterations that can be made for you.

All locations have tables that have room for prams.

All locations have high chairs.

You are more than welcome to bring a cake with you, but please be sure to give us notice and make note of the following options :

$5 per person: we will cut the cake and plate it with fruit or ice cream, OR
$30 per table: we will cut and serve the cake
We do also have a range of great desserts in each location and would be happy to serve them up with candles or sparklers to the special person!!

Dogs are welcome at our Bronte, Byron & Rosebery restaurants. We only ask that they remain on a leash and that you sit outside.

Unfortunately we cannot accomodate dogs at our Brisbane restaurant.

Entrance is located on Woodford lane, directions here.

Byron – Yes parking is available on site.

Rosebery- Yes, there is plenty of street parking on Dunning Ave or park for free in The Cannery carpark off Mentmore Ave for up to 2 hours. Only a 2 minute walk through Archie Rose to our door.

Bronte- There is plenty of street parking on Macpherson St or St Thomas St.

Yes, all venues are wheelchair accessible.

All our restaurants are fully licensed, no BYO is permitted.

All our menus are available online using the below links
Bronte – View
Byron – View
Rosebery – View
Brisbane – View

We fire up the BBQ from 12:00pm on Sundays and bookings are not necessary. You are welcome to bring in your own picnic rug or try to get one of the picnic tables. You can also purchase additional coffees, juices and pastries from our produce store. Please bear in mind that all areas outside the serviced restaurant are not licensed and outside areas are all weather dependent.

Guided tours are run by The Farm. Guided Farm Tours take place daily at 10am and are $10 per adult, $5 per child or $25 for a family of 4. You can book and pay for your Farm Tour here. Can’t make it to the guided tour? We encourage you to grab a map and take a free self-guided tour anytime between 7am – 4pm, 7 days a week.

Please note that NSW operates in daylight savings hours from October 1st to April 1st. If travelling from Queensland during this time, be aware of the time difference. Regardless of the time of year, always allow plenty of time when travelling to The Farm and of course, travel safely!

The busiest service times in Byron tend to be over the weekend and in school holidays. Please take this into consideration when planning your visit to The Farm. Although we do our best to accommodate everyone, it is not always possible due to popularity and high volume of visitors received. We encourage guests to arrive at the start of a service to avoid potential disappointment.

The carpark is not locked. If needed, you can leave your car parked overnight for collection first thing the following day.

Yes, gift vouchers can be purchased on our shop page here.
Vouchers can be used in any of our three restaurants or at The Produce store in Byron Bay.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within seven working days; however, if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at enquiries@threeblueducks.com.

If for any reason you are not completely satisfied with your purchase we will give you a fourteen-day money-back guarantee from the time you receive the goods. Please email us at enquiries@threeblueducks.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier.
Three Blue Ducks Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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