Shipping Information

Shipping charges

Shipping to Australia will be calculated at the checkout.

Shipping to New Zealand will be quoted – please complete your order and we’ll contact you with a quote. Please note – we do not accept any liability for any orders shipped to New Zealand

Order processing times
We aim to dispatch all orders received Monday to Friday within 72 hours
Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be dispatched.

Once your order has been picked up from our warehouse, you’ll receive an email with a tracking number & delivery estimate.
All orders are shipped with an Authority to Leave – This gives the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.
As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please give our customer service team a call on +61 2 7251 8668 to see if we’re able to catch it before it’s on route! If you have received a tracking number already, we recommend giving the courier a call and asking them to redirect it!

International Customs and duty charges
Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Three Blue Ducks cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.