RETURNS & REFUNDS
We do not exchange or refund for ‘change of mind’. If you feel you have been shipped a product that doesn’t meet your expectations, Three Blue Ducks are happy to chat and help you out – we want you to love our products, restaurants and our ethos of ‘Real Food, Good Company’.
Please contact Customer Service at (02) 6190 8966 or email us at email@example.com in regards to your query.
The Three Blue Ducks online store only processes domestic returns within Australia. We aim to have your return request resolved within 3 working days.
If you have been sent an incorrect product please contact Customer Service within 48 hours of delivery on (02) 6190 8966 or email us at firstname.lastname@example.org. As long as the product is unopened we will arrange for the correct product to be sent at no additional cost. If your product(s) was damaged during transit, please take photos and contact us within 48hrs and we’ll arrange for a refund or exchange.
Our customer service and sales team are available Monday to Friday 8.30am – 5pm. Should you have any questions relating to the progress of your order please contact us at (02) 6190 8966 or email@example.com